Point System Terms of Use

Article 1 (Basics of Point Processing)

Point Blank Co., Ltd. (hereinafter referred to as "our company") provides a point service based on our terms of use to customers who use our online shopping and in-store services. The terms and conditions of the point service are detailed in these terms, so please use the service in accordance with these terms. In addition, any matters related to the point service that are not stipulated in these terms will be handled in accordance with the terms of use, so please read the terms of use carefully when using the point service.

Article 2 (Points Granting)

  1. When you use our online shopping and in-store services, we will award you points based on the conditions set out below.
  2. After points are awarded, they can be used when using our services in accordance with the standards set out in Article 6.
  3. Points will be awarded at the rate of 1 point for every 100 yen spent (based on the amount including tax, but excluding COD fees, shipping fees, official postcard and postage fees, etc.).
  4. Points are valid for one year from the date of your last purchase, and will automatically expire after the expiration date.
  5. When you use points when using our services, the amount subject to the points allocation as described above will be the amount of the usage fee minus the amount paid with those points.
  6. Points will be calculated according to paragraph 3 for each order, and any fractional part less than 100 yen will be rounded down.
  7. Points will be awarded when the customer receives the product. Points will not be awarded if the order is cancelled before the product is shipped due to cancellation or termination, or if the customer refuses to receive the product.
  8. Regarding the allocation of points, any matters not specified in these Terms and Conditions or any matters regarding the interpretation of these Terms and Conditions will be decided by our company.

Article 3 (Point Management)

  1. The management of your points balance will be handled by us.
  2. Your point balance and other information will be available for viewing on the customer-only page on our online shopping site.
  3. If you have any questions about your points balance, please contact us using the email address provided on our website. If you have difficulty using email, you can also contact us at the Customer Support Center.
  4. However, the final judgment and decision regarding matters such as confirming point balances shall be made by our company.

Article 4 (Prohibitions)

  1. The provision of points is a special service provided to you personally by our company. Therefore, you may not sell, gift, or offer as collateral your points to other customers or other third parties, or allow them to be used as points when using our services.
  2. Points cannot be shared or combined between customers.
  3. Points cannot be inherited, and if you are a corporation, they will not be transferred to another company even if you undergo a merger or other such transaction.

Article 5 (Cancellation and Expiration of Points)

  1. After points have been awarded in accordance with Article 2, we may cancel the award of those points if the order for which the points were awarded is cancelled, the product is returned, or there is any other reason that we deem appropriate to cancel the award of those points.
  2. If we determine that you fall under any of the following items, we may cancel some or all of your points without prior notice to you.
    1. If any illegal or fraudulent activity has occurred
    2. In the event of a violation of these terms, the terms of use, or other rules and regulations established by our company
    3. Any other reason that we deem appropriate to cancel points awarded to you.
  3. The points granted to you by our company will expire one year after your last purchase, and if you do not use your points within that period, they will automatically expire, regardless of the reason.
  4. The granting of points is a special service from our company to you as an individual. Therefore, even if you are unable to use your points due to their expiration as provided for in this article, we will not provide any monetary compensation.

Article 6 (Use of points for payment)

  1. Customers may use their points, converted into 1 yen per point, to pay for all or part of the payment amount (including the product price, shipping costs, fees and/or consumption tax; the same applies below) in accordance with the method specified by our company.
  2. We may restrict the services and products that are eligible for point redemption under paragraph 1, or add conditions to the use of points. We may also change the point ratio for a limited period of time. We will announce these conditions on our website, etc.
  3. If you cancel the use of our services that you have decided to pay with points, we will refund the points used for that payment to you. Even in this case, we will not refund the points in cash.
  4. If the payment amount is reduced for any reason after the customer has paid the payment amount using points, the points for the transferred amount or the reduced amount will be returned according to the conversion rate in Section 1. However, if the entire payment amount has been purchased using points, cash refunds will not be made as described in Section 3.
  5. If the amount of the payment is increased for any reason after the customer has used points for payment, the customer will have to pay the difference in cash to us. If there are any points remaining, the customer may use points to pay the increased amount.
  6. When you use points for payments, etc. based on these terms and conditions, we will determine the order in which your points will be applied to payments, etc. and will be forfeited.

Article 7 (Use of points for purposes other than payment)

  1. In addition to using your points for payment as set forth in the preceding article, you may exchange your points for gifts and other benefits (collectively, "Benefits") in a manner specified by our company.
  2. We will set rewards that can be exchanged for points held by customers from time to time and will notify you of these in a manner specified by our company.
  3. The content of the rewards, the number of points required for redemption, and other conditions will be determined by our company, and we may establish, change, or terminate these at any time.
  4. We shall not be liable for any disadvantage suffered by the customer due to the reasons set out in the preceding paragraph.
  5. Once you have chosen to redeem your reward, it will not be returnable or exchangeable.

Article 8 (Cancellation of points after they have been used)

If points are cancelled after you have used them for a payment, we may cancel or withhold the applicable payment. In this case, you must immediately pay the shortfall due to the cancellation of the points using the payment method specified by us.

Article 9 (Non-redeemable into cash)

Points are a reward that can be used in place of cash, but cannot be redeemed for cash. Points cannot be converted into cash and cannot be used for anything other than products and services.

Article 10 (Conditions for Offering Benefits)

The contents and terms of the benefits provided by our company may be changed at any time at our discretion. In addition, we may cancel the provision of benefits, so please check our announcements from time to time when using benefits.

Article 11 (Revision of Terms)

We may revise these terms as necessary. We will announce the revisions on our website, and if you use the service after the announcement, you will be deemed to have agreed to the revised terms.

Article 12 (Disclaimer)

  1. We are not responsible for any disruption to the use of points or provision of benefits due to unauthorized use by third parties or technical problems.
  2. We shall not be liable for any damages incurred due to your violation of these Terms and Conditions or any other cause attributable to you.

Article 13 (Governing Law and Jurisdiction)

This agreement shall be interpreted in accordance with the laws of Japan. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the court with jurisdiction over our head office location.

Date of enactment: October 1, 2023