Notation based on the Act on Specified Commercial Transactions
| Store name | ROCK STEPPERS |
|---|---|
| distributor | Pointblank Co., Ltd. |
| Operation manager | Shingo Yamane |
| address | 4-1-39 Nishiishikiricho, Higashiosaka City, Osaka Prefecture 579-8013 |
| phone number | 072-940-7434 Reception hours 10:00-18:00 (closed on Tuesdays) *If it is outside the reception hours, please contact us by e-mail. |
| email address | info@rocksteppers.com |
| URLs | https://rocksteppers.com |
| Necessary payment other than goods |
・Consumption tax: 10% of the product price |
| Selling price | Described for each product |
| Payment method/time of payment |
For payment methods, you can choose card payment, Amazon Pay, convenience store payment, and pay-easy. The payment method cannot be changed after the order is completed. Smartphone payment Amazon Pay Convenience store payment <br>Please pay within 4 days after ordering. A payment fee of 190 yen will be charged. Available convenience stores are 7-Eleven, Family Mart, Lawson, Ministop, and Daily. |
| Delivery method/delivery time | ・In the case of credit card payment or smartphone payment, the item will be shipped within 3 business days after the payment is approved. Delivery may be delayed if orders are concentrated. ・In the case of convenience store payment, the item will be shipped within 3 business days after payment. Delivery may be delayed if orders are concentrated. ・Products will not be shipped during regular holidays (every Tuesday), company-regulated holidays, and year-end and New Year holidays. ・The arrival of the product may be delayed due to weather, traffic conditions, region, etc. ・Items ordered separately cannot be shipped together. All orders will be shipped. |
| Order Cancellation, Returns and Exchanges |
Orders cannot be canceled, returned or exchanged unless the product is defective. If the product is defective or incorrect, please contact us by phone or email within 3 days after receiving the product. We will exchange or refund the product. When returning the product, please enclose the invoice and send it by cash on delivery. Please note that we cannot accept returns or exchanges after this deadline. |
| Refusal to receive goods, response to long-term absence | It is the customer's responsibility to ensure that they receive the goods that we have sent them. In the unlikely event that you do not receive your package even after the storage period of the absent package has passed, it will be automatically returned or canceled. Please note that we will not be able to ship the product again after returning or canceling it (if the product is in stock, it is possible to make a new order). Please note that in the event of a return or cancellation, we will charge a refund handling fee and round-trip shipping fees. |
| Other terms and conditions of sale, etc. | ・The products sold at our online store are also sold at our physical stores. If orders are placed at the same time, the product may be out of stock. We pay close attention, but please note that we may cancel your purchase if there is a discrepancy in sales. ・We do not accept gift wrapping or shopper bundling. |
| Delivering advertisements by e-mail | Based on the consent of the customer, information and guidance regarding our services and products may be delivered by e-mail from the e-mail address below. In addition, we will also send you confirmation of your order from the following e-mail address, so please set your settings so that you can receive it. info@rocksteppers.com |