Notation based on the Act on Specified Commercial Transactions
| Store name | ROCK STEPPERS |
|---|---|
| distributor | Point Blank Co., Ltd. |
| Operation manager | Shingo Yamane |
| address | 4-1-39 Nishishikiri-cho, Higashiosaka-shi, Osaka 579-8013 |
| telephone number | 072-940-7434 Reception hours 10:00-18:00 (closed on Tuesdays) *If it is outside of reception hours, please contact us by email. |
| email address | info@rocksteppers.com |
| URL | https://rocksteppers.com |
| Necessary charges other than products |
・Consumption tax: 10% of product price |
| Selling price | Described for each product |
| Payment method/payment period |
As for payment methods, you can choose credit card payment, Amazon Pay, convenience store payment, or Pay-easy. Once your order is complete, you cannot change your payment method. Smartphone payment Amazon Pay Convenience store payment <br>Please pay within 4 days after placing your order. A payment fee of 190 yen will be charged. Convenience stores that can be used are 7-Eleven, Family Mart, Lawson, Ministop, and Daily. |
| Delivery method/delivery time | ・For credit card or smartphone payments, items will normally be shipped within 3 business days after payment is approved. If there is a high volume of orders, delivery may be delayed. ・If paying at a convenience store, the item will normally be shipped within 3 business days after payment. If there is a high volume of orders, delivery may be delayed. ・Products will not be shipped during physical store regular holidays (every Tuesday), company holidays, and New Year's holidays. ・The arrival of the product may be delayed due to weather, traffic conditions, region, etc. -Items ordered separately cannot be shipped together. All orders will be shipped. |
| About fraudulent orders | For orders that may have been fraudulently ordered, we may cancel the order before it is shipped.For more information, please click here . |
| About fraudulent orders | For orders that may have been fraudulently ordered, we may cancel the order before it is shipped.For more information, please click here. |
| Order cancellation, return/exchange |
Orders cannot be canceled, returned or exchanged unless the product is defective. If the product is defective or incorrect, please contact us by phone or email within 3 days of receiving the product. We will respond by exchanging the product or refunding the product. When returning the product, please enclose the delivery note and send it cash on delivery. Please note that if the deadline has passed, returns or exchanges will not be possible. |
| Dealing with refusal to receive products and long-term absences | It is the customer's responsibility to ensure that they receive the products they have sent. In the unlikely event that the package is not received even after the storage period for unattended packages has elapsed, the package will be automatically returned or canceled. Please note that we are unable to reship items after returns or cancellations (if the item is in stock, you may purchase it again as a new order). Please note that in the event of a return or cancellation, you will be charged a refund fee and round-trip shipping charges. |
| Other sales conditions and methods |
-The products sold at our online store are also sold at our physical stores. If orders are placed at the same time, the product may be out of stock. Although we take great care, please note that if a mis-selling occurs, we may cancel your purchase. |
| Delivery of advertisements by email | Based on your consent, we may send you information and guidance regarding our services and products via email from the email address below. We will also send you confirmation of your order and other communications from the email address below, so please make sure you are able to receive it. info@rocksteppers.com |
| Eligible invoice issuing business registration number | T2122001034194 |