Store name ROCK STEPPERS
distributor Pointblank Co., Ltd.
Operation manager Shingo Yamane
address 4-1-39 Nishiishikiricho, Higashiosaka City, Osaka Prefecture 579-8013
phone number 072-940-7434
Reception hours 10:00-18:00 (closed on Tuesdays)
*If it is outside the reception hours, please contact us by e-mail.
email address info@rocksteppers.com
URLs https://rocksteppers.com
Necessary payment other than goods

・Consumption tax: 10% of the product price
・Shipping fee: 650 yen nationwide (including tax) *excluding remote islands.
・Free shipping for purchases over 15,000 yen (including tax). *Excluding remote islands. Only in Japan.
・ If you choose convenience store payment or page payment, a separate payment fee of 190 yen will be required.

Selling price Described for each product
Payment method/time of payment

For payment methods, you can choose card payment, Amazon Pay, convenience store payment, and pay-easy. The payment method cannot be changed after the order is completed.

credit card payment
We accept VISA, MASTER, AMEX, and JCB.
Please check the contract status (limit amount, number of contracted payments, card number, etc.) before using. After the credit card is approved, the product will be shipped within 2 business days.
The withdrawal date and the number of contracted payments will vary depending on the type of credit card and contract details, so please check with your credit card company for details.

Smartphone payment
You can use LINE Pay, Merpay, PayPay.

Amazon Pay
You can place an order using the credit card information registered on Amazon.co.jp. You need an Amazon.co.jp account to use it. The terms of payment and the closing date and withdrawal date will differ depending on the credit card registered with Amazon.co.jp.

Convenience store payment <br>Please pay within 4 days after ordering. A payment fee of 190 yen will be charged. Available convenience stores are 7-Eleven, Family Mart, Lawson, Ministop, and Daily.
Convenience store payments cannot be used for payments exceeding 300,000 yen.

Delivery method/delivery time ・In the case of credit card payment or smartphone payment, the item will be shipped within 3 business days after the payment is approved. Delivery may be delayed if orders are concentrated.
・In the case of convenience store payment, the item will be shipped within 3 business days after payment. Delivery may be delayed if orders are concentrated.
・Products will not be shipped during regular holidays (every Tuesday), company-regulated holidays, and year-end and New Year holidays.
・The arrival of the product may be delayed due to weather, traffic conditions, region, etc.
・Items ordered separately cannot be shipped together. All orders will be shipped.
Order Cancellation, Returns and Exchanges Orders cannot be canceled, returned or exchanged unless the product is defective.
If the product is defective or incorrect, please contact us by phone or email within 3 days after receiving the product. We will exchange or refund the product. When returning the product, please enclose the invoice and send it by cash on delivery. Please note that we cannot accept returns or exchanges after this deadline.
Refusal to receive goods, response to long-term absence It is the customer's responsibility to ensure that they receive the goods that we have sent them. In the unlikely event that you do not receive your package even after the storage period of the absent package has passed, it will be automatically returned or canceled. Please note that we will not be able to ship the product again after returning or canceling it (if the product is in stock, it is possible to make a new order). Please note that in the event of a return or cancellation, we will charge a refund handling fee and round-trip shipping fees.
Other terms and conditions of sale, etc. ・The products sold at our online store are also sold at our physical stores. If orders are placed at the same time, the product may be out of stock. We pay close attention, but please note that we may cancel your purchase if there is a discrepancy in sales.
・We do not accept gift wrapping or shopper bundling.
Delivering advertisements by e-mail Based on the consent of the customer, information and guidance regarding our services and products may be delivered by e-mail from the e-mail address below. In addition, we will also send you confirmation of your order from the following e-mail address, so please set your settings so that you can receive it.
info@rocksteppers.com