Store Name ROCK STEPPERS
Seller Point Blank Inc.
Operations Manager Shingo Yamane
Address 4-1-39 Nishiishikiricho, Higashiosaka-shi, Osaka 579-8013, Japan
Phone +81-72-940-7434
Reception hours: 10:00-18:00 JST (closed on Tuesdays)
*Please contact us by email outside of business hours.
Email info@rocksteppers.com
Website https://rocksteppers.com
Additional Charges

[International Orders]
・Shipping Fee: Calculated at checkout based on weight and destination.
・Customs Duties & Taxes:

  - USA: Delivered Duty Paid (DDP). No additional fees upon receipt.

  - Other Countries: Delivered Duty Unpaid (DDU). Import duties, taxes, and fees may be charged upon arrival. These are the responsibility of the recipient.

Sales Price Listed on each product page
Payment Methods

Credit Card
We accept VISA, MASTER, AMEX, and JCB.
Orders are typically shipped within 2-3 business days after payment approval.

*Important:
"Convenience Store Payment" and "Pay-easy" are available only for residents in Japan.

Shipping & Delivery

1. USA
Carrier: FedEx (DDP - Duties & Taxes included).

2. Other Countries
Carrier: EMS (Japan Post). Duties may apply upon receipt.

*Orders are typically shipped within 3 business days.
*Delays may occur due to weather, traffic, or customs clearance.

Fraud Prevention We may cancel orders suspected of being fraudulent. For details, please click here.
Returns & Exchanges

[General Policy]
All sales are final unless the product is defective. If you receive a defective item, please contact us by email within 3 days of receipt.

[EU/UK Customers]
Residents of the EU/UK have the right to cancel orders within 14 days of receipt without providing a reason, in accordance with local laws.
*Return shipping costs are the responsibility of the customer.

Refusal of Delivery

If a package is returned due to long-term absence, address errors, or refusal to pay customs duties (for non-USA orders), the order will be cancelled.

Refund Policy for Returns:
We will refund the order amount minus round-trip shipping fees and handling charges. If return costs exceed the product value, no refund will be issued.

Other Terms

・Inventory is shared with physical stores; items may occasionally be out of stock.
・Gift wrapping is not available.
・Resale for profit is prohibited.

Newsletter With your consent, we may send product information via email.
info@rocksteppers.com
Invoice Registration Number T2122001034194 (Japan Qualified Invoice System)