Terms of service

Article 1. Scope and Amendment of These Terms

These Terms apply to all users of the services provided by Point Blank Inc. (hereinafter referred to as the “Company”). By using our services, users are deemed to have agreed to these Terms. The Company reserves the right to amend these Terms without prior notice. Users are responsible for reviewing the latest Terms regarding their use of the services.

Article 2. Services Provided

The Services provided by the Company include the sale of goods, provision of information, and other related services. The Company may modify or discontinue the Services at any time.

Article 3. Definition of User

“User” means any person who browses, purchases from, or uses these Services.

Article 4. Formation of Contract

A sales contract is formed when the Company sends an order confirmation email to the User. For minors, purchases must be made with the consent of a parent or legal guardian.

Article 5. Cancellation of Contract

The Company reserves the right to cancel orders in the following cases:

  • The product is out of stock with no restock scheduled.
  • The product is defective or unavailable.
  • Delivery is impossible due to an incorrect address or long-term absence of the recipient.
  • Payment authorization fails.
  • Fraudulent or illegal activity is suspected.

Article 6. Prices and Taxes

Prices are listed on each product page. The Company reserves the right to change prices without notice.

[International Orders]
Products shipped outside of Japan are not subject to Japanese consumption tax. However, international orders may be subject to import duties, taxes, and customs fees levied by the destination country.

  • USA: Sent via FedEx (DDP). Import duties are included in the shipping/handling costs paid at checkout or covered by the Company.
  • Other Countries: Sent via EMS (DDU). The recipient is responsible for all import duties and taxes due upon delivery.

Article 7. Payment

Users may pay via Credit Card or other methods displayed at checkout. If payment authorization fails, the order will be cancelled.

Article 8. Shipping and Delivery

The Company ships via FedEx (for USA) or Japan Post EMS (for other countries). Delivery typically takes 3–14 days depending on the destination and customs processing.

  • Users cannot specify a delivery carrier.
  • The Company is not liable for delays caused by customs clearance, weather, or local postal services.
  • If a package is returned due to an incorrect address, long-term absence, or refusal to pay customs duties, the User will be responsible for round-trip shipping costs and handling fees.

Article 9. Transfer of Ownership

Ownership of the product transfers to the User upon delivery by the carrier. However, if payment is made by credit card, ownership retention may apply according to the credit card company's terms.

Article 10. Returns and Exchanges

[General Policy]
Unless the product is defective, correct, or damaged upon arrival, we do not accept returns or exchanges for personal reasons (e.g., "changed my mind"). Users must notify the Company of any defects within 7 days of receipt.

[For Customers in the EU/UK]
Notwithstanding the above, customers residing in the EU or UK have the right to cancel their order within 14 days of receipt without giving a reason, in accordance with local consumer laws. The customer must bear the direct cost of returning the goods.

Article 11. Privacy

We handle personal information in accordance with our Privacy Policy.

Article 12. Intellectual Property

All content (images, text, logos) on this site is the property of the Company and protected by copyright laws. Unauthorized reproduction or use is prohibited.

Article 13. Prohibited Acts

Users shall not engage in illegal acts, fraud, interference with store operations, or any act that violates these Terms.

Article 14. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Services. The Company’s total liability shall not exceed the amount paid by the User for the specific product giving rise to the claim.

Article 15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Japan. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the Osaka District Court.