Terms of service

Article 1. Scope and Amendment of These Terms
These Terms shall apply to all users as defined in Article 3.
Point Blank Co., Ltd. (hereinafter referred to as the “Company”) may, without prior notice to users, add to, delete from, or amend the contents of these Terms.
All users shall review the contents of these Terms when using the services defined in Article 2 (hereinafter referred to as the “Services”), and by using the Services, users shall be deemed to have agreed to these Terms.

Article 2. Services Provided
The Services provided by the Company shall consist of the following:

  1. Sale of goods

  2. Provision of information

  3. Various services incidental to items 1 and 2 above

  4. Any other services to be provided by the Company in the future
    The Company may add to, delete from, or amend the contents of the Services listed in the preceding paragraph.

Article 3. Definition of User
“User” means any person who uses these Services pursuant to these Terms.

Article 4. Formation of Sales Contract
A sales contract between the User and the Company shall be deemed formed at the following times:

  1. In the case of orders via the online shop: at the time the Company receives the order information from the User.

  2. In the case of orders other than through the online shop: at the time the Company accepts the order.
    Applications for purchases made by minors shall be deemed to have been made under the responsibility of their parent or legal guardian.
    After the sales contract is formed, the Company may charge the User the purchase price (hereinafter referred to as the “Price”) in accordance with the payment method specified by the User pursuant to Article 6, paragraph 1.

Article 5. Cancellation of Contract
After formation of a sales contract, the Company may cancel the contract in the following cases:

  1. When the ordered product is out of stock and future restock is undetermined.

  2. When the product is damaged, defective, or otherwise unavailable prior to delivery, with no stock available and no prospect of restock.

  3. When the product has been discontinued or is otherwise no longer supplied by the manufacturer or supplier.

  4. When the delivery address is unknown or the User is absent for an extended period, making delivery impossible.

  5. When the User fails to make payment within the specified period.

  6. When the credit card company designated by the User notifies the Company of credit authorization failure.

  7. When delivery of the product becomes impossible due to other circumstances.
    Notwithstanding the foregoing, if any fraudulent or inappropriate act is committed in connection with the use of the Services, the Company may cancel or rescind the sales contract, or take other appropriate measures.

Article 6. Prices
The price of each product is indicated on its product detail page, and shipping fees are indicated on the “Shipping & Delivery” page.
All displayed product prices and shipping fees include consumption tax.
The shipping fees indicated on the “Shipping & Delivery” page are the fees based on the delivery method specified in Article 8, paragraph 1.
The Company may change product prices and shipping fees without prior notice to Users. Even if the product price or shipping fee is changed after a sales contract is formed, the User shall pay the Price determined at the time of contract formation, and no additional charges or refunds shall be made.

Article 7. Payment
Users may select the following payment method at the time of purchase:

  • Online (credit card) payment

The Company may add to or delete from the above payment methods.
If the credit card company designated by the User notifies the Company of credit authorization failure, the Company may request payment by another method.

Article 8. Delivery of Products
In principle, all orders shall be delivered by a carrier designated by the Company, with delivery to the front entrance in packaged condition. The Company shall determine the carrier in consideration of the size, weight, and nature of the product.
If, due to the size, weight, nature, or delivery route of the product, delivery by regular carrier is not possible, or if the User requests delivery by a method other than regular carrier (e.g., charter delivery), and additional costs are incurred, the Company may charge the User the difference.
The User may change the delivery address specified at the time of order only if notification is given before shipment processing begins. After shipment processing begins, the Company shall not be obligated to accommodate address change requests, and any changes shall be at the User’s responsibility and expense.
If delivery is required to multiple destinations, the User shall place separate orders for each destination. A single order for multiple products cannot later be split for delivery to different addresses.
The User may specify a delivery address other than their own residence. If the User is not the recipient, the User shall notify the recipient in advance of the delivery. If a package is returned due to refusal of acceptance or other reasons, and redelivery is required, the User shall bear the return and reshipping costs.
Unless otherwise announced by the Company (e.g., gift wrapping, message cards), the User may not request such services.
The delivery period is generally 2–9 days from the date of order, unless otherwise specified. Delivery may be delayed for reasons including:

  • Company holidays delaying shipment

  • High order volumes at suppliers or manufacturers

  • Delays by the carrier after shipment
    If the User is absent at delivery and a “missed delivery notice” is left, the User must arrange redelivery directly with the carrier.
    The Company shall not be liable for any direct or indirect damages caused by delays in delivery due to the above or other reasons.

Article 9. Transfer of Ownership
Ownership of the product shall transfer from the Company to the User when the User or the User’s designated recipient receives the product.
If credit card payment is selected, ownership of the product may be reserved to the credit card company pursuant to its membership agreement.

Article 10. Returns and Exchanges
Users may not request product changes, specification changes, cancellations, or returns/exchanges for personal reasons after the sales contract is formed.
Users shall promptly inspect the product for damage upon receipt.
If damage, defects, or incorrect items are found, the User must notify the Company within 3 days of receipt.
In such cases, the User shall retain the product in its original packaging. If the Company acknowledges the damage, defect, or incorrect delivery, the Company will, at its expense, repair or replace the product. If replacement or repair is not possible (e.g., discontinued or limited items), the Company will refund the product price.

Article 11. Handling of Personal Information
The Company shall handle Users’ personal information in accordance with its separately established Privacy Policy.

Article 12. Copyright and Intellectual Property
All documents, images, audio, and other works provided by the Company in the Services are protected by copyright laws and international treaties. Users may not reproduce, modify, distribute, transmit, or otherwise use such content, in whole or in part, without permission.
Users may not use or disclose any copyrighted or proprietary content provided through the Services beyond personal use as permitted by copyright law.
If a User violates this Article and causes an intellectual property dispute, the User shall resolve it at their own expense and responsibility, and shall not cause any damage or inconvenience to the Company.

Article 13. Prohibited Acts
Users shall not engage in the following:

  1. Criminal acts, acts against public order and morals, or acts in violation of laws and regulations, or acts likely to be so.

  2. Acts interfering with the Company’s operations or business, or acts likely to be so.

  3. Acts that damage the credibility of, or cause nuisance, disadvantage, or damage to, the Company or third parties, or acts likely to be so.

  4. Use of third-party personal information or false information to use the Services.

  5. Acts in violation of these Terms or separately established “Membership Terms,” or acts likely to be so.

  6. Any other acts deemed inappropriate by the Company.

Article 14. Disclaimers
The Company may freely change, delete, or add to the structure, content, and web pages of its website, without any obligation to restore them to a previous state upon a User’s request. This applies equally to EC systems such as programs and databases.
Users shall bear all costs necessary to use the Services, including equipment, communication charges, internet access fees, and labor costs.
If the Company’s equipment or communication lines fail, resulting in loss or unreadability of User data, the Company may, without notice, cancel or terminate the sales contract.
If a User causes damage to another User or third party through use of the Services, the User shall resolve the matter at their own responsibility and expense, without causing damage to the Company.
The Company shall not be liable for any damages arising from Users’ inability to use the Services.
Regardless of the cause of action, the Company shall not be liable for damages, losses, or disadvantages arising from the use of the Services.
The Company shall be discharged from liability by processing matters based on information registered or communicated by the User.

Article 15. Miscellaneous
These Terms shall be governed by and construed in accordance with the laws of Japan.
If any issue arises in connection with the Services that cannot be resolved under these Terms, the User and the Company shall endeavor in good faith to resolve it through consultation.
If litigation is necessary in connection with the Services, the Osaka Higashi Summary Court shall have exclusive jurisdiction in the first instance, regardless of the amount in dispute.